Documentation

System-Generated Emails

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Contents

Overview

The KIT Cloud Social platform sends email notifications to administrators and members when certain events occur within your site. Some of the contents of these notifications can be modified by editing your site’s Language settings, as described here: Language Editor and here: How to Edit Your Community Emails.

Included in this document is a list of the email notifications that get sent from the KIT Cloud Social platform, including the “trigger events” which cause the notifications and the recipients of the notifications.

  • The content of each email notification can be edited via the Language editor in Affiliate Center.
  • KIT Cloud Social always sends out individual emails, even when an email is sent to multiple recipients(invites, notifications of uploads, etc.), so that recipients cannot see each others' email addresses.
  • Email HTML is sometimes rendered strangely by different mail readers, ensure that our templates work on the popular ones:
    • Outlook (2003 and 2007)
    • Gmail
    • Mac Mail
    • AOL mail (client and webmail)
    • Hotmail
    • Yahoo mail
    • Text-only mail readers

Email Formatting

  • All emails are sent to - and only mention - members' *usernames,* not their first or last names.
    • Throughout these email templates there are mentions of "member name," "sender name," etc. In all of those cases, the username is used.
  • Possible values for \{mediaType\} are:
    • video
    • photo
    • audio track
    • blog post
    • set
    • external media
  • Within the body of the emails, the \{affiliateEmail\} string is:
    • The affiliate help email address, if one is available
    • If there's no help email address, use the affiliate webmaster's primary email address

From and Reply-to Addresses

  • All emails are sent from *noreply@kickapps.com*
    • The From name is *The \{siteName\} Team*
    • The "Reply-to" address is set to the *affiliate's help email address* so if a member replies to a system-generated email it will be sent to the help address.
      • If the affiliate has not set a help email address, the reply-to instead goes to the affiliate account email address.
    • Example header code:
From: The Admirals Cove Team <noreply@kickapps.com>
Reply-to: The Admirals Cove Team <help@admiralscove.com>

Member Emails

Member-to-member message

Trigger Event. Member sends another community member a personal message.

Subject:{message subject as entered in the form} from {siteName}

If there is a video attached to the message, the subject reads:

Video message: {message subject as entered in the form} from {siteName}


Body:{Username} from {siteName} sent you this message:

{message text as entered in the form}

{if it's a video message and the recipient is a member:} To view the video attached to this message, click this link: {link to the message view in the recipient's MKP inbox}

If that doesn't work, copy and paste the link text into a Web browser (like Internet Explorer or Safari). {end if}

To reply to this message, log in to {siteName} and compose a message: {link to the message view in the recipient's MKP inbox}

This e-mail was sent to you from a member of the {Community Name} community. To stop receiving e-mails from {Community Name}, click the link below: {unsubscribe link}

Need help? Email {support e-mail}.

Affiliate alert message

Trigger Event: Webmaster broadcasts a message to the community or a selective group.\

Subject:{message subject as entered in the form}

If there is a video attached to this message, make the subject read: Video message: {message subject as entered in the form}

If there is an audio track attached to this message, make the subject read: Audio message: {message subject as entered in the form}

Body: You've received a community alert from {affiliate webmaster username} at {siteName}. To view your message, click this link: {link to view the alert in the recipient's MKP alerts page}

If that doesn't work, copy and paste the link text into a Web browser (like Internet Explorer or Safari).

Thanks! The people at {site name}

Need help? Email {help email address}

You're receiving this email because you're a registered {siteName} member. Click here to instantly unsubscribe: {unsubscribe link}

Add to Friends

Trigger: When a member adds another member to their Friends list, KIT Cloud Social will send an automated email to the member who was added.

Subject: {username} has added you as a friend

Message:

Hello {recipientMemberName},

This is just a note to say that {otherMemberName} has added you as a friend.

(if otherMember is not recipient's friend} Want to return the gesture and make {otherMemberName} one of YOUR friends? Click this link: {addFriendLink} (end if)

You can see more information about {otherMemberName} here: {otherMemberProfilePage}

Want to see your current list of friends? Click this link: {recipientFriendsPage}

If any of the links above do not work, copy and paste them into your web browser to view the desired page.

Have any questions? Contact us at {supportEmail if available; otherwise affiliateEmail}.

Thanks! The {siteName} team

Media Tagged

Trigger: Members's media is tagged

Subject: New tags on {media name}

Message: Hello {member name},

{Other member's name} added the following tags to your {mediaType}, {mediaTitle}: {list tags as CSV, like: apple, orange, cool}

To view {mediaTitle}, click here: {play page URL}

To edit the tags on {mediaTitle}, click here: {Signed URL for media's edit page in MKP}

To see {other member's name}' profile, click here: {URL for other member's KP}

If any of the links don't work, copy and paste them directly into your Web browser.

Thanks! {affiliate site webmaster name} {affiliate site webmaster email}

Forward to Friends (from Play Page)

Trigger: A member forwards a media to others using the "Email friends" feature on media play page.

Subject:

{sender name} wants you to check out the {media title}{media type} on {site name}


Message:

Hello,

{sender name} wants you to see {media title}, a {media type} on {site name}.

To check it out, click this link: {play page URL}

If that doesn't work, copy and paste the link text into a Web browser (like Internet Explorer or Safari).

Message from your friend:

{message from form}

Thanks! The people at {site name}

Need help? Email {help email address}

Forward to Friends (from Message Board)

Trigger: A member forwards a discussion/reply to others using the "Email friends" feature on message boards.

Subject:

{sender name} wants you to check out the {message title} on the {site name} message board


Message:

Hello,

{sender name} wants you to see "{media title}", a new discussion on {site name}.

To check it out, click this link: {topic page URL}

If that doesn't work, copy and paste the link text into a Web browser (like Internet Explorer or Safari).

Message from your friend:

{message from form}

Thanks! The people at {site name}

Need help? Email {help email address}

Tell friends (from Upload Page)

Trigger: A member notifies his community friends about his new media.

Subject: {sender name} just added "{media title}", a {media type} on {site name}


Message:

Hello,

{sender name} wants you to know they just added a new {media type} called "{media title}" to {site name}. To see it, click here.

Thanks! The people at {site name}

Need help? Email {help email address}

Invite Friends (from My home)

Trigger: A member invites new members to the site.

Subject: {username} has invited you to join {siteName}


Message:

Hello, You have been invited to join the community at {siteName}!

To check it out, click this link: {Link to the site}

To see {username}'s profile, click this link: {profile URL}

If these links don't work, copy and paste them into a Web browser (like Internet Explorer or Safari).

Message from your friend:

{message from form}

Thanks! The people at {site name}

Need help? Email {help email address}

Member welcome

Trigger: Member joins the site

Subject: Welcome to the {siteName} community


Message: Welcome {recipientName}!

Here are some quick tips for getting started:

  • Introduce yourself by editing your profile:

{recipientEditProfilePage}

  • Contribute media:

{recipientMyMediaPage}

  • Add your personal Widgets to other blogs and websites:

{recipientMyWidgetsPage}

  • Invite your friends to join the {siteName} community:

{recipientInviteFriendsPage}

  • Meet other members:

{memberListPage}

If one of the links above doesn't work, copy and paste it into a web browser like Internet Explorer, Firefox, or Safari.

Have any questions? Contact us at {supportEmail if available;else affiliateEmail}.

Thanks! The {siteName} Team

Manage Media Emails (Approvals and Rejections)

Media Approved

Trigger: Member media is approved.

Subject: {SiteName} {MediaType} Approved - {mediaTitle}

Message:

Hello {userName},

Your {mediaType} {mediaTitle} has been approved - it's up on the site! Post a comment, watch and rate other {mediaType}'s, and tell your friends.

To view it, click here: {media play page URL}

To add more {mediaType}s, click here: {my home media upload page URL} We're looking forward to your next submission.

(If clicking the links does not work, copy and paste them into your web browser.)

Questions? Contact us at {affiliateEmail}.

Thanks! The {siteName} team

Media Rejected

Trigger: when a members media is rejected.

Subject: {SiteName} {MediaType} Rejected - {mediaTitle}

Message:

Hello {userName},

Thanks for your submission. We're sorry to say that your {mediaType} {mediaTitle} has been rejected.

You can still login and edit it in your {siteName} Home, here: {member's My Home page URL}

To add more {mediaType}s, click here: {my home media upload page URL} Give it another try... we're looking forward to your next submission!

(If clicking the links does not work, copy and paste them into your web browser.)

Questions? Contact us at {affiliateEmail}.

Thanks The {siteName} team

Media Approved - Great Media

Trigger: If the affiliate chooses the 'Great Media' email template while approving the media.

Subject: {SiteName} {MediaType} Approved - {mediaTitle}

Message:

Your {mediaType} {mediaTitle} has been approved. That was great! Post a comment, watch and rate other {mediaType}s, and tell your friends!

To view it, click here: {media play page URL}

To add more {mediaType}s, click here: {MKP media upload page URL}

(If clicking the links does not work, copy and paste them into your web browser.)

Questions? Contact us at {affiliateEmail}. We're looking forward to your next submission.

Thanks! The {siteName} team {noformat}

Media Approved - Cute Media

Trigger: If the affiliate chooses the 'Cute Media' email template while approving the media.

Subject:

{SiteName} {MediaType} Approved - {mediaTitle}


Message: Your {mediaType} {mediaTitle} has been approved. That was really cute! Post a comment, watch and rate other {mediaType}s, and tell your friends!

To view it, click here: {media play page URL}

To add more {mediaType}s, click here: {my home media upload page URL}

(If clicking the links does not work, copy and paste them into your web browser.)

Questions? Contact us at {affiliateEmail}. We're looking forward to your next submission.

Thanks! The {siteName} team

Media Rejected - Needs More Content

Trigger: If the affiliate chooses the 'Needs More Content' email template while approving the media.

Subject: {SiteName} {MediaType} Rejected - "{mediaTitle}"


Message:

Hello {userName},

Thanks for your {mediaType} submission; however we are looking for media with more content or information that viewers might find interesting.

You can still login and edit it in your {siteName} Home, here: {member's My Home page URL}

To add more {mediaType}s, click here: {my home media upload page URL} Give it another try... we're looking forward to your next submission!

(If clicking the links does not work, copy and paste them into your web browser.)

Questions? Contact us at {affiliateEmail}.

Thanks The {siteName} team

Media Rejected - Media Did Not Play

Trigger: If the affiliate chooses chooses the 'Media Did Not Play' email template while rejecting the media.

Subject:

{SiteName} {MediaType} Failed - "{mediaTitle}"

Message:

Hello {userName},

Thanks for your {mediaType} submission; however your media did not play. We accept JPEG, GIF, PNG, Windows Media, MPEG, MP3, and most QuickTime files.

Try adding a different file format in your {siteName} Home, here: {member's My Home page URL}

To add more {mediaType}s, click here: {MKP media upload page URL} Give it another try... we're looking forward to your next submission!

(If clicking the links does not work, copy and paste them into your web browser.)

Questions? Contact us at {affiliateEmail}.

Thanks The {siteName} team

Media Rejected - Offensive or Nude

Trigger: If the affiliate chooses chooses the 'Offensive or Nude' email template while rejecting the media.

Subject:

{SiteName} {MediaType} Rejected - "{mediaTitle}"

Message:

Hello {userName},

Thanks for the submission, but we do not accept {mediaType}s with nudity or potentially offensive content. But please try again!

To add more {mediaType}s, click here: {my home media upload page URL}

(If clicking the links does not work, copy and paste them into your web browser.)

Questions? Contact us at {affiliateEmail}.

Thanks The {siteName} team

Manage Member Emails (Disable and Enabling Members)

Member Enabled - Default

Trigger: Member is enabled.

Subject:{SiteName} membership enabled

Message:

Hello {userName},

Your member account has been enabled.

To log in, click here: {media play page URL}

Forgotten your password? Click here: {forgot password URL}

(If clicking the links does not work, copy and paste them into your web browser.)

Questions? Contact us at {affiliateEmail}.

Thanks! The {siteName} team

Member Disabled - Default

Trigger: Member is disabled.

Subject:

{SiteName} membership disabled

Message: Hello {userName},

We're sorry to say that your {siteName} membership has been disabled.

If you have any questions, please contact us at {affiliateEmail}.

Thanks The {siteName} team {noformat}

Manage Group Emails (enabling and disabling)

Group Enabled - Default

Trigger: Group is enabled.

Subject:{SiteName} Group enabled


Message:

Hello {userName},

Your Group has been enabled.

To log in, click here: {group page URL}

Questions? Contact us at {affiliateEmail}.

Thanks! The {siteName} team

Group Disabled - Default

Trigger: Group is disabled.

Subject: {SiteName} Group disabled

Message:

Hello {userName},

We're sorry to write that {groupName}, your group on {siteName}, has been disabled.

If you have any questions, please contact us at {affiliateEmail}.

Thanks The {siteName} team

Member Email Verification

Trigger: Member signs up on a site that requires email verification.

From: {Affiliate site's help address (if the affiliate didn't create a help address, use the affiliate email address)}

Subject: Confirm your {siteName} registration

Message: Hello {username}, We received a request to create a member account for you.

To complete your {siteName} registration process, please click this link:

{confirmation URL}(If you can't click the link, copy and paste it into your web browser.)

If you didn't recently join {siteName}, please ignore this message.

Thanks! The people at {siteName}

Need help? Email us at {help email address}


Processing failure email to members

Trigger: users uploaded media fails processing.

  • mediaType for this e-mail is either: video, audio track, video blog, or audio blog
  • addMediaPage is the URL of the member's add video, add audio, or add blog page, depending on which mediaType they added.


Subject: Processing failed for your {mediaType}

Message:

Hi {contributorName}, You recently contributed a {mediaType} entitled {mediaTitle} to the {siteName} community. Unfortunately, processing has failed for this item.

Please make sure that the audio or video file that you contributed is less than 100 megabytes and in either .mp3 format (for audio files) or one of the following formats (for video files): .flv, .wmv, .asf, .avi, .mov, .3gp, .mpg, .mpeg, or .mp4.

To try again, please visit {addMediaPage}.

We apologize for the inconvenience. If the problem persists, please contact us at {supportEmail if available; else affiliateEmail}.

Sincerely, The {siteName} Community Admins

Affiliate Emails

Affiliate Group Request

Trigger: A member requests for a group.

Subject: Group Request from {sitename}

  • Message:*

Hello,

{username} has requested the following new Group(s) for {siteName}:

{Group name(s) - if more than one, separate with commas}

To add these groups, login here: {Affiliate Center login URL}

Questions? Contact us at www.kickapps.com/support

Sincerely, Eric and the KIT Cloud Social Team


Media Flagged as Inappropriate

Trigger: A members media is flagged

From: support@kickapps.com

Subject: {mediaType} FLAGGED: {media name}

Body: Hello, This is an automated notification that a {mediaType} has been flagged in your KIT Cloud Social-powered site. This {mediaType} has been flagged {flag count} time(s).

{if member wrote anything in the form} The user who flagged the media wrote: {message} {/if}

To view and manage the flagged media, click here: {signed link to approval details page}

To view the contributor's profile, click here: {signed link to contributor profile}

To manage this member in the Affiliate Center, click here: {signed link to member approval page}

If any of the links above do not work, copy and paste them into your web browser to view the desired page.

If you have any questions about how to best handle this situation, please contact us at support@kickapps.com.

Thanks, The KIT Cloud Social team


Discussion Flagged as Inappropriate

Trigger: A message board discussion is flagged

From:support@kickapps.com

Subject line: Discussion FLAGGED: {discussion title}

Body: Hello, This is an automated notification that a message board discussion titled "{discussion title}" has been flagged in your KIT Cloud Social-powered site.

{if member wrote anything in the form} The user who flagged the discussion wrote: {message} {/if}

To view and manage the flagged discussion, click here: {signed link to approval details page}

To view the contributor's profile, click here: {signed link to contributor profile}

To manage this member in the Affiliate Center, click here: {signed link to member approval page}

If any of the links above do not work, copy and paste them into your web browser to view the desired page.

If you have any questions about how to best handle this situation, please contact us at support@kickapps.com.

Thanks, The KIT Cloud Social team


Reply Flagged as Inappropriate

Trigger: Message Board reply is flagged.

From: support@kickapps.com

Subject line: Reply FLAGGED: {discussion title}


Hello, This is an automated notification that a message board reply titled "{reply title}" has been flagged in your KIT Cloud Social-powered site.

{if member wrote anything in the form} The user who flagged the reply wrote: {message} {/if}

To view and manage the flagged reply, click here: {signed link to approval details page}

To view the contributor's profile, click here: {signed link to contributor profile}

To manage this member in the Affiliate Center, click here: {signed link to member approval page}

If any of the links above do not work, copy and paste them into your web browser to view the desired page.

If you have any questions about how to best handle this situation, please contact us at support@kickapps.com.

Thanks, The KIT Cloud Social team


Message Flagged as Inappropriate

Trigger: A member to member message is flagged as inappropriate.

From: support@kickapps.com

Subject: Member-to-Member Message FLAGGED

Body:

Hello, This is an automated notification that a member-to-member message has been flagged as inappropriate in your KIT Cloud Social-powered site, {site name}.

{if member wrote anything in the form} The member who flagged the message wrote: {message} {/if}

The message was received and flagged by {reporter's username}.

The message was sent by {sender's username}. To view his or her profile, click here: {signed link to play page}

To manage {sender's username} in the Affiliate Center, click here: {signed link to member approval page}

This is the message that was flagged:

Subject: {message subject}

{message body}

{if the message included a media item} The message also included a media item, which you can review here: {link to the media item} {end if}

If any of the links above do not work, copy and paste them into your web browser to view the desired page.

If you have any questions about how to best handle this situation, please contact us at support@kickapps.com.

Thanks, The KIT Cloud Social team


Comment Flagged as Inappropriate

Trigger: A comment is flagged

From: support@kickapps.com

Subject: Comment FLAGGED on {siteName}

Body:

Hello,

This is an automated notification that a comment posted by {commenter's username} was flagged on {site name} (your KIT Cloud Social-powered site). {if the comment was on a member profile} The comment was on {username of member who was commented on}'s profile. {else if it was a media item} The comment was on {media title}, a {video | photo | blog post | audio file }. {else if it was a group} The comment was on the {Group name} Group page. {end else}

This is the comment that was flagged:

Subject: {comment subject - only include this row if it was a profile comment} {comment body}

To view the {profile | Group | video | photo | audio | blog } page, click here: {Profile, Group, or Play page URL}

{if the comment was on a member profile} To edit the comments on {username of member who was commented on}'s profile, click here: {link to member details page in the AC with #ka_edit_msg_text_{commentId} appended} {else if it was a media item} To edit the comments on {media title}, click here: {link to media details page in the AC with #ka_edit_msg_text_{commentId} appended} {else if the comment was on a group} To edit the comments on {group name}, click here: {link to group details page in the AC with #ka_edit_msg_text_{commentId} appended} {end else}

To view {commenter's username} 's account details, click here: {commenter's member details page in the AC} If any of the links above do not work, copy and paste them into your web browser to view the desired page.

If you have any questions about how to best handle this situation, please contact us at support@kickapps.com.

Thanks, The KIT Cloud Social team

Media item automatically unapproved

Trigger: Media item automatically rejected because the flag threshold defined in media management is achieved.

From: support@kickapps.com

Subject': Media item automatically unapproved on the {siteName} community

Body: Hi {affiliateName},

A {mediaType} entitled {mediaTitle} was recently unapproved on the {siteName} community. It has been withdrawn from your site and returned to the pending media queue.

To review this {mediaType}, click here: {URL to mediaDetails page}

This {mediaType} was unapproved because your media management system is set to automatically unapprove media items when a certain number of people have flagged it as inappropriate. You can change this setting in the Affiliate Center under Manage > Media > Automatic Approvals and Unapprovals.

Thanks, The KIT Cloud Social team


Comment automatically rejected

Trigger:Comment automatically rejected because the flag threshold defined in comment management is achieved.

From: support@kickapps.com

Subject: Comment automatically rejected on the \{siteName\} community

Body:

Hi {affiliateName}, A comment was recently rejected on the {siteName} community because {numberFlaggers} flagged it as inappropriate. It has been withdrawn from your site.

To review the rejected comment, click here: {URL to comment management page, where a pre-loaded search for the rejected comment should render it at the top of the search results}

This comment was automatically rejected because your comment management system is set to automatically reject comments when a certain number of members have flagged them as inappropriate. You can change this setting in the Affiliate Center under Manage > Comments > Automatic Rejections.

Thanks, The KIT Cloud Social team


Processing failure email to affiliate

Trigger: Members media fails processing.

  • mediaType for this e-mail is either: video, audio, video blog, or audio blog

From: noreply@kickapps.com

Subject: Processing failed for a media item contributed to the {siteName} community

Body:

Hello {affiliateName},

{contributorName} recently contributed a {mediaType} entitled {mediaTitle} to the {siteName} community. Unfortunately, processing has failed for this item. Processing will fail for a video or audio file if it exceeds the maximum file size (100 megabytes), or if it's not in a format that we support (audio files must be in .mp3 format; videos must be in one of the following formats: .flv, .wmv, .asf, .avi, .mov, .3gp, .mpg, .mpeg, or .mp4). Please make sure that {contributorName} is aware of these conditions, and encourage he or she to try again. We apologize for the inconvenience. If the problem persists, submit a support ticket from the Support tab on KIT Cloud Social ([1]). The more detail that you are able to give us, the better we will be able to help you.

Sincerely, The KIT Cloud Social Team


Related Tutorials and How-to Articles

How to Edit Your Community Emails

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