8:05AM EST: We are experiencing some intermittent issues in the CMS environment causing outages. Our Engineers are working on the issue and we expect to update this post again once additional information becomes available.

This issue has been resolved. Effected services should now be restored. Thank you all for your patience in this matter.
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2/13/2012 – 2:36PM EST

We are experiencing some intermittent issues in the CMS environment causing outages.  Our Engineers are working on the issue and we expect to update this post again once additional information becomes available.

As indicated in a message that you received from us on Wednesday, February 8th, KIT digital is planning to merge KIT Social into KIT Cloud (URL = http://www.kitd.com/js/eloqua/elqRedir.htm?ref=http://www.kitd.com/wp-content/uploads/2011/08/KIT-Cloud.pdf) ,  a leading online video platform that will allow you to build innovative social video experiences for the web and connected devices.

As part of the process of integrating these two powerful tools, we have determined a need to provide you with a new, unique username in order to assure that your access will not be interrupted.  The actual merging of the platforms will  take place on Monday – February13th, your new username will begin working immediately.

Both your old and new username will be sent again via email for your reference on Monday – February 13th,

Your password will not change as a result of this process.

Later this month, we will be updating you with more information about the merging of KIT Cloud and KIT Social, and the exciting benefits of our new integrated platform.

Questions

If you have any questions about your new username, or what this change means for your account, please contact your KIT Social account manager, or reach out to our support team at support@kickapps.com.

We are currently performing some maintenance within the CMS environment which relates to the updates of SSL certificates.  There should be no downtime as a result of this work.

8:30pm EST – The intermittent issues have been resolved.

At approximately 2:27pm EST, hardware supporting CMS hosted sites began experiencing intermittent outages.
Our technical support team is currently investigating the root cause for these issues. We will provide an update once more information becomes avialable.

The KIT Social Platform has been upgraded to accommodate the recent Facebook change to JavascriptSDK (as noted below).  Users should be able to enable Facebook Connect by using the documentation as outlined here: http://www.kickapps.com/documentation/index.php/Facebook_Connect_and_KickApps

Monday _ January 30,2012

You may have recently received an email from Facebook indicating that an app running within your KIT Social community will require an upgrade to JavascriptSDK by February 1, 2012.

The following is an excerpt from Facebook’s recent alert e-mail;

We currently detect that your app is using the old JavaScript SDK (FeatureLoader.js). This library will no longer work for authentication on February 1st, 2012 since it does not support OAuth 2.0. In May, we announced that all apps on Facebook need to support OAuth 2.0 by October 1st, 2011. Please upgrade to the new JavaScript SDK by February 1st, 2012 to avoid any disruption of service to your app.

Thank you,
Facebook Platform Team

In order to ensure that your app will continue to work on Facebook after their upcoming update, there are some minor edits that need to be made to your KIT Social Community and Facebook Fan Page:

•    Our engineering team is planning some modifications to the KIT Social Platform that will accommodate this upgrade to JavascriptSDK. These modifications are scheduled to go live today (Monday, January 30th).  Please keep an eye on the notification section of our site in order to see when these changes have been made - http://www.kickapps.com/category/updates/
•    We also require that affected customers make a few simple modifications to the GPT (Global Page Template) within your community.  A member of our team is available to assist you in making these changes: Please respond to this email directly for assistance.
•    You will also need to establish a new “app id” within Facebook. To accomplish this, we recommend creating a new app in Facebook, based on the steps available here;  http://www.kickapps.com/documentation/index.php/Facebook_Connect_and_KickApps

Once you have this app id, please reach out to our team, and we will assist in updating your community to accommodate this new change.

Earlier this morning several reports involving video transcoding issues and problems related to videos playing within KA communities were reported to our team.

These issues have been resolved and all videos should be transcoding and playing properly now.  Clients using RTMP, custom cdn’s & custom workflows were not affected by these problems.

Code is being deployed into production now which should correct the issue with FF9, noted blow.

8:24am EST – 1/25/2012

The release noted below has been delayed– Once a firm date has been established, this post will be updated.

3:30pm EST – 1/24/2012

A release is planned for the early morning hours on 1/25 to address some changes that Mozilla has made in Firefox version 9.0.

Specifically, these changes were recently impacting the ability for Webmasters/ Admins and Editors to categorize and/or re categorize media items from within the control panel.

This release will correct this concern.

API

1.    API > Get All Comment > Deleted comment (Group and Profile) is not displaying in payload response when user delete that comment via API as well as hosted platform.
-    Fixed payload response to accurately reflect deleted comment

2.    API > Get all Comment call > User unable to view flagged profile comments in payload response,when user retrieve that comment with sort=no.
-    Fixed ability of user to view flagged profile comments in payload response when user retrieves the comment (with sort=no)

3.    API > Delete group comment API call > Deleted group comment via delete group comment API call is not displaying in payload response of comment view call as well as AC > Manage > comment > deleted status.
-    Fixed issue where deleted group comment (via delete group comment API call) was not displaying in payload response of comment view call as well as AC > Manage > comment > deleted status.

4.    API > Create a REST api to check if the token is valid or not

http://api.kickapps.com/rest/istokenvalid/{as}?token=

This method will return success payload if the token is valid. This will be used in the implementation of Connection Devices Framework API.

Following are the sample payloads:

1)If the token is invalid:
{“message”:”false”,”error”:”invalid token”,”status”:”-1″,”payload_type”:”json”}

2)If the token has expired:
{“message”:”false”,”error”:”token expired”,”status”:”-1″,”payload_type”:”json”}

3)If the token valid:
{“message”:”true”,”error”:”",”status”:”1″,”payload_type”:”json”}

Other:

5.    Custom Pages > Page Settings > Enable HTTPS mode for FB  (currently pending as part of release)
Custom pages will now have an option in the Page Settings tab that allows the user to select HTTPS mode; enables publishing customer pages as tabs in a Facebook app.
When selected, the URL displayed will have “https://” instead of “http://”

6.    SSO > signInRegister, updateUser tags do not get saved
Tags field wasn’t there for the following SSO calls:

• signInRegisterUser

• updateUserProfile

Added the new param named “tags” to these calls and the validation to the Tags field are:

• tags cannot be more than 255 chars

• And the other validations are as we have in platform for Tags.

7.    Remove references from master and reterive data from slave
Corrected to make sure the Following activities are accurately displaying on Profile page,
•    Corrected to make sure Add tag to media
•    Add media to favorite
•    Add rating to media
•    Add discussion
•    Edit discussion
•    Add Reply
•    Edit Reply
•    Join Group

8.    Fixed the profile activity exception that was coming while adding a new site under an existing affiliate error would occur when creating a new site (under an existing community) – this has been corrected

9.    Json library upgrade

10.    Whenever we fav a media via both platform /API then count should be incremented in FavoriteUserMediaCount table
Corrected issue where incremental count was not being calculated

11.    AC>>Manage>>Members>>For Newly created Community, Webmaster is not displayed on Member Management Page.
Corrected issue For newly created Community, whereby the Webmaster was not displayed on Member Management Page.

12.    Unable to Upload Photos displays Encounter Error.
Corrected intermittent issue whereby uploaded photos could not be viewed (i.e. would generate an error)

13.    Message Board ToolTip null data issue
Hovering over the profile photo would produce a null and broken image in IE (null response in FF)

14.    Sort media based on the review date if sortType is approved
Added ability to sort approved media on “reviewDate”

15.    Update Points and Levels if media is favorited using API
If points & level feature is enabled in AC, added ability to Update Points and Levels (if media is favorited using API).

16.    Improved speed on query used for commenting on media

17.    Updated code associated with retrieval of nested comments for (emedia)

18.    Corrected layout issue Send A Message to the Contributing Member
Added a line break to separate custom and system message

At approximately 3:58pm EST, hardware supporting CMS hosted sites began experiencing intermittent outages.
Our technical support team is currently investigating the root cause for these issues.